Frequently Asked Questions

Find quick answers to the most common questions about ABC Salesbot.

General FAQs

What is ABC Salesbot?

ABC Salesbot is an AI-powered customer engagement platform that helps businesses automate conversations, manage leads, and streamline sales processes. It combines AI agents, messaging channels, automations, and lead management tools in one unified platform.

How does ABC Salesbot improve my business?

ABC Salesbot enhances your business by:

• Automating customer responses 24/7
• Centralizing communications across multiple channels
• Qualifying leads automatically
• Reducing response time to customer inquiries
• Freeing up your team for high-value tasks
• Providing consistent customer experiences

Which messaging platforms are supported?

ABC Salesbot currently integrates with:

• WhatsApp Business
• SMS
• Telegram
• Naver Line

We regularly add new messaging platforms based on customer demand.

Is ABC Salesbot suitable for my industry?

ABC Salesbot is designed to be versatile and serves businesses across many industries including:

• Real Estate
• Insurance
• Financial Services
• Education
• Healthcare
• E-commerce
• Hospitality
• Professional Services

Each industry can benefit from customized AI agents tailored to specific use cases.

Account & Billing

How much does ABC Salesbot cost?

ABC Salesbot uses a subscription model with usage-based billing:

• Base Subscription: Includes 36,000 free messages per year
• Additional Messages: $0.025 USD each (2.5 cents per message)
• Annual Rollover: Unused messages carry forward to next year

For current subscription pricing, visit https://stg.abcsalesbot.com/#pricing.

See our complete billing guide for detailed information.

Is there a free trial?

Yes, we offer a 14-day free trial with full access to all features. No credit card is required to start your trial.

What messages count toward my usage?

Outbound messages sent by AI agents and human team members count toward your usage:

Counted Messages:

• AI agent responses to customer inquiries
• Messages sent by human team members to customers
• Automated messages from your automations
• Follow-up messages triggered by AI agents

Not Counted:

• Incoming messages from customers
• Internal system notifications

Learn more about usage tracking in our billing documentation.

How do I add more credits to my account?

You can easily top up your credit balance:

1. Visit /billing/usage or go to User Menu → Usage
2. Enter the amount you want to add (minimum $5.00)
3. Complete secure payment via Stripe
4. Credits are added instantly to your account

Credits never expire and can be used anytime.

What happens to unused messages at the end of the year?

Unused messages automatically roll over to the next year! They never expire.

For example:

• Year 1: 36,000 allowance - 30,000 used = 6,000 remaining
• Year 2: 36,000 new allowance + 6,000 rollover = 42,000 total messages

This ensures you never lose the value of your unused allowance.

How do I cancel my subscription?

To cancel your subscription:

1. Contact our support team
2. Request subscription cancellation
3. Your subscription will be set to cancel at the end of your current billing period
4. You retain full access until that date
5. Your data is preserved for 30 days after cancellation

You can reactivate anytime during the 30-day grace period.

Can I get refunds on purchased credits?

Credits are non-refundable, but they never expire and carry over indefinitely. This ensures you always get value from your purchases.

For subscription refunds or billing disputes, please contact our support team with specific details.

Why did my payment fail?

Common reasons for payment failures:

• Insufficient funds - Check account balance or credit limit
• Card declined - Contact your bank to authorize the transaction
• Expired card - Update your payment method with current information
• Billing address mismatch - Ensure address matches bank records

To resolve payment issues:

1. Update your payment information in Settings → Billing → Payment Methods
2. Contact your bank if needed
3. Reach out to support if problems persist

Contact support if you continue to experience payment issues.

How do billing alerts work?

ABC Salesbot sends automatic alerts to help you manage your account:

Low Balance Alert:

• Triggered when credit balance drops below $10
• Gives you time to top up before running out

Usage Alert:

• Sent when you've used 90% of your annual allowance
• Helps you plan for additional message costs

Customize alert preferences in Settings → Notifications.

AI Agents

How do AI agents work?

AI agents use advanced natural language processing and are powered by the best LLM models in the market. We are not fixed to a specific provider. You can customize their knowledge, personality, and capabilities based on your business needs. Agents can handle inquiries, qualify leads, schedule appointments, and escalate to human agents when necessary.

Can I customize what my AI agents say?

Yes, you have complete control over your AI agents. You can:

• Create custom knowledge bases
• Define specific responses to common questions
• Set up topic boundaries
• Configure escalation criteria
• Establish the agent's personality and tone

How do I transfer conversations from AI to human agents?

Conversations can transfer from AI to human agents in three ways:

1. Automatic escalation based on predefined triggers
2. Customer request when they ask to speak to a human
3. Manual intervention when team members monitor and take over conversations

All conversation history is preserved during transfers.

Messaging Channels

How do I connect WhatsApp to ABC Salesbot?

To connect WhatsApp:

1. Go to Messaging Channels in your dashboard
2. Select "Add WhatsApp Channel"
3. Follow our step-by-step guide for WhatsApp Business API setup
4. Complete the verification process
5. Test your connection

For detailed instructions, see our WhatsApp Connection Guide.

Why are my WhatsApp templates rejected?

WhatsApp templates may be rejected for several reasons:

• Using promotional language in non-promotional templates
• Including prohibited content (gambling, weapons, adult content, etc.)
• Poor formatting or excessive capitalization
• Missing required variables
• Vague or unclear purpose

See our Template Troubleshooting Guide for help.

Can I use my existing WhatsApp number?

Yes, you can use your existing business WhatsApp number with ABC Salesbot. See the WhatsApp Migration Guide for details.

Additional Support

Can't find the answer you're looking for? Try these resources:

• Contact our support team
• Explore our detailed documentation
• Check our troubleshooting guides
• Join our community forum