Attendee Management

Manage your event attendees from invitation through check-in and follow-up with ABC Sales' comprehensive attendee management system.

Inviting Attendees

Creating Invitation Templates

1. Go to Templates in your dashboard
2. Click Create New Template
3. Select your messaging channel (WhatsApp or Telegram)
4. Enable "Is the image a QR code" option
5. Design your invitation with event details
6. Save your template

Setting Up Invitation Automation

1. Navigate to Automation section
2. Create or select an existing automation
3. Create a new automation message using your invitation template
4. Select "Is this a template for event pass" and click Yes
5. Choose the specific event for the invitation
6. The system will encode the event invitation code into the QR code

Sending Invitations

1. Configure your sending schedule
2. Add leads to the automation
3. Launch the invitation campaign
4. Monitor delivery and engagement rates

Managing Your Guest List

Adding Attendees Manually

• Navigate to your event dashboard
• Use Add Attendee to manually add leads
• Import attendees from your lead database
• Bulk import from CSV files

Attendee Status Tracking

Track attendees through different stages:

• Invited: Lead has received an invitation
• Registered: Lead has confirmed attendance (if using RSVP)
• Checked-in: Attendee has arrived and been checked in
• No-show: Invited but did not attend

Pre-Event Management

RSVP Tracking

• Monitor response rates to invitations
• Follow up with non-responders
• Adjust capacity planning based on confirmations

Communication

• Send event reminders and updates
• Share important event information
• Handle attendee questions and requests

Check-in Process

For Attendees

• Show QR code from invitation at event entrance
• Quick and contactless check-in process
• No need for physical tickets

For Event Staff

• Use ABC Sales mobile app to scan QR codes
• Alternative: Use computer with webcamera for scanning
• Manual check-in option for attendees without QR codes
• Real-time attendee list updates

Post-Event Follow-up

Automatic Tagging

• All checked-in attendees get tagged with attendee_[event_name]
• Use tags for targeted follow-up campaigns
• Segment attendees vs. no-shows for different messaging

Export and Reporting

• Generate comprehensive attendee lists
• Export data for further analysis
• Integration with CRM systems
• Create follow-up automation sequences

Best Practices

• Send invitations 2-3 weeks before the event
• Follow up with non-responders 1 week before
• Have backup check-in methods available
• Train staff on the check-in process
• Plan for 10-15% no-show rate
• Prepare welcome messages for checked-in attendees

Troubleshooting

Common Issues

• QR codes not scanning: Ensure good lighting and camera focus
• Attendees not in system: Check invitation delivery status
• Duplicate check-ins: System prevents this automatically
• Missing attendees: Use manual check-in as backup

Support

• Real-time dashboard monitoring
• Event staff training resources
• Technical support during events